FAQs
Learn about the frequently asked questions regarding the AndDone portal.
Logging In
- What is the Payments Portal URL?
- How do I log in as a first time user?
- How do I reset my password?
- What are the password requirements?
- DDA Changes Explained
- I am locked out of the payments portal.
Sub-Merchant Resources
- Glossary of Terms
- What is a Sub-Merchant?
- IRS Form 1099-K Explained
- How do I modify the statement descriptor for payments?
- What is PCI DSS compliance?
- What is PCI compliance for sub-merchants?
- What is the technology fee and how is it calculated?
- Is this MaxPCI email legit?
Support
- How can I contact someone from AndDone?
- Is this payment secure?
- How to Whitelist IP Address in Office 365
- Adding AndDone as a trusted domain in Outlook
- How do I clear my cache?
- How do I submit a support request?
- Where can I request a training call from a real person?
- How do I report an issue/bug?