FAQs

Learn about the frequently asked questions regarding the AndDone portal.

• How do I submit a support request?
• How long does it take to receive money after a payment is settled?
• How do I reset my password?
• What are the password requirements?
• Where can I request training from a real person?
• 1099-K Explained
• How do I send a shopper a receipt?
• What is PCI DSS compliance?
• Is this payment secure?
• What are ACH chargebacks and the reasons for them?
• Glossary of Terms
• I have received payment confirmation, why hasn’t it shown up on my statement?
• How do I report an issue/bug?
• Understanding credit card chargebacks
• How do I clear my cache?
• What is the technology fee and how is it calculated?
• ACH Return Codes Explained
• What is PCI compliance for sub-merchants?
• How do I initiate a refund?
• How do I request a partial refund?
• How do I filter payments data?
• I am locked out of the payments portal.
• How do I download payment data more than 2 years old?
• How do I initiate a partial refund?
• How do I Access Bulk Payments Data?
• What do I need to fill out the onboarding application?
• How do I log in as a first time user?
• How do I add and activate users?
• What is a Sub-Merchant?
• How do I deactivate or activate a user?
• What is the Payments Portal URL?