By modifying the statement descriptor for payments, you can easily change how payments show up on your shoppers' bank statements.
What is a statement descriptor?
A statement descriptor is the text description that will show up in a bank statement that describes each transaction within the shoppers bank statement. The purpose of the statement descriptor is to help a shopper recognize their payment on their bank statement.
How do I modify the Statement Descriptor?
After logging in to the portal (click here to reach the login page), you will click on the "Settings" option in the navigation bar on the left-side of your screen. 
After clicking on "Settings," you will see a drop-down menu with Payment Branding, Users, Business Settings, Processing Details, and Notifications. From this drop-down menu, you will select "Processing Details."
Once within processing details, you will see options for both Card and ACH transactions. Under Card and ACH, you will see "Statement Descriptor."
Click on the button to the right of "Statement Descriptor" in order to edit the statement descriptor for either Card or ACH. The Payment descriptor must be alpha-numeric (no special characters) and between 5 and 22 characters long. In order to minimize confusion from the shopper, ensure that the descriptor includes your agency name and a variation of "Insurance Payment."
If you need assistance or have any further questions, please click here to contact our support team.