Understanding DDA Changes

What is a DDA?

DDA stands for Demand Deposit Account a type of bank account (typically a checking account) that allows deposits and withdrawals at any time. A valid DDA is required to use AndDone services. 

What is a DDA change?

A DDA change refers to updating the bank account on file. This might be needed due to: 

• Switching banks or account numbers 

How to submit a DDA change request

To initiate a DDA change: 

1. Submit a support request via the Support Box in the payment’s portal 
   or Email: support@anddone.com 
2. Use the subject line: "DDA Change Request – [Your Agency Name]" 
3. In your message, include: 
   1. The reason for the DDA change 
   2. Your agency name 
   3. Your agency address 

What Happens Next?

After your request is received: 

1. You will receive a secure link form to complete from support@anddone.com. 
2. You must upload proof of the new bank account, which can be one of the following:  
   1. Bank Documentation (provide one of the following):
      • Voided Check (must show routing and account numbers)
      • Bank Letter (on official letterhead, dated within last 12 months)
      • Bank Statement (dated within last 12 months, balances may be redacted)
3. Once the DDA change is complete, you will receive a confirmation email from our support team. 

Documentation Requirements

We are required to ensure that all payments are made only to bank accounts that match the onboarded business entity. 

Please upload one of the following documents. The document must include: 

• The business name currently onboarded to AndDone 
• The bank name 
• The full bank account number 

Accepted formats: 

• Voided Check: Must show routing and account numbers (MICR line) 
• Bank Letter: On official letterhead, dated within the last 12 months 
• Bank Statement: Dated within the last 12 months (you may redact balances) 

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