How do I report an issue/bug?

Encounter an issue? We'll get you the help that you need!

Option 1: 

1. Click here to contact our support team by filling out a contact form. 
2. Please provide us your name, email address, and company name. Phone number is optional, but please provide if you prefer a phone call to a email response. 
3. Next, let select "An Error/Bug" on the drop down for "I have a question about..." and provide any additional details that can help us provide the best possible support. 
4. Once you have completed your message, click "Submit", and a member of our support team will carefully review your request and work diligently to find a solution. You will receive an email with detailed instructions or suggestions to resolve your problem. Please note in your message if you want a phone call instead of an email. 

Option 2: 

1. Once you have logged into payments portal (click here to reach the login page), you can access the support box feature by navigating to the bottom left side of the navigation bar and clicking on "Support."  

   
   
   
   

2. In the support request box, provide your name, email address, subject, and message. A concise subject line is crucial as it helps our support team quickly identify the nature of your issue. Try to summarize your problem in a few words to make it easier for us to categorize and prioritize your ticket.

   In the "Message" section, please provide as much information as possible about the problem you are experiencing. The more specific and detailed you can be, the better equipped our support team will be to provide you with an effective solution. Include any error messages or steps you have already taken to troubleshoot the issue. This will help us understand the context of your problem and expedite the resolution process.

   Once you have completed your message, click "Send Ticket" and a qualified member of our support team will creview your request and work to find a solution. You will receive an email with detailed instructions or suggestions to resolve your problem.

   
   
   
   

If you need assistance or have any further questions, please contact our support team.