How do I deactivate or activate a user?

The article below will explain the steps of how to deactivate or activate a user.

  1. Once you have logged into the portal (click here to reach the login page), click on "Settings" in the navigation bar on the left side of the portal. From the settings dropdown menu, click on "Users."

  2. Once in the Users module you will be able to access a comprehensive overview of all the users in the system. This includes important details such as Username, Email address, Associated Accounts, Last login date, and Active or Inactive Status. To activate or deactivate a user, click anywhere on the corresponding line of data for the user you would like to modify.


  3. On the User Details screen, you can activate/deactivate the account, unlock the user's account, or send a password reset to their email. To deactivate the user, click on the "Deactivate" button.


  4. To activate a deactivated user, follow the prior steps and click on the "Activate" button in User Details. Once you click on the "Activate" button, the user's account will be activated and they will receive an email notification informing them of the activation. 


**Only users with administrative privileges can activate and deactivate user accounts.**

Click here to learn to how to add new users. 

Congratulations, you have learned how to deactivate and activate users in the portal! If you need assistance or have further questions, please refer to our self-service Knowledge Base!