How do I submit a support request?

If you can't find a solution in our knowledge base, submitting a support request is an easy way to get help from a member of our team.

If you can't find a solution in our knowledge base, we recommend submitting a support request. Our support team consists of highly trained professionals who dedicated to providing the assistance you need. By submitting a support request, you can rest assured that your query will be promptly addressed by a helpful and knowledgeable member of our team.  

How to Submit a Support Request

  1. After logging into the portal (click here to reach the login page), navigate to the left side of the screen and click "Support." This will open the support request view where you can submit your query or issue.


  2. In the support request box you can provide your name, email address, subject, and message. A concise subject line is crucial as it helps our support team quickly identify the nature of your issue. Try to summarize your problem in a few words to make it easier for us to categorize and prioritize your ticket.

    In the "Message" section, please provide as much information as possible about the problem you are experiencing. The more specific and detailed you can be, the better equipped our support team will be to provide you with an effective solution. Include any error messages or steps you have already taken to troubleshoot the issue. This will help us understand the context of your problem and expedite the resolution process.

    Once you have completed your message, click "Send Ticket", and a member of our support team will carefully review your request and work diligently to find a solution. You will receive an email with detailed instructions or suggestions to resolve your problem.


Congratulations, you have learned how to submit a support ticket! If you need assistance or have further questions, please refer to our self-service Knowledge Base!