Read below to learn about self-service refunds in the payments platform!
Self-Service Refunds with AndDone
Processing refund transactions is simple with our full-refund feature. Here's what to expect:
- Simplified refund requests
- Prompt refund processing
How to Use the Partial Refund Feature
- Once you have logged into the system (click here to reach the login page), access the payments module by clicking on "Payments" located in the navigation bar on the left side of the portal.
- Click on the line of data for the transaction that you would like to refund and view the payment details.
- Click "Request Refund" on the right side of the payment details page to confirm your refund request.
- From the "Refund Transaction" dialogue box, select "Partial Refund" and enter the refund amount. Select "Refund" to initiate a partial refund.
- By navigating back to payments, you can check on the status of your refund under the "Status" column. When a refund is processed, the status will show as "Refund Processed."
**Processing a full refund will also refund the AndDone technology fee.**
Congratulations, you now know how to request a partial refund! If you need assistance or have further questions, please refer to our self-service Knowledge Base.