Click here to access the AndDone Service Status Page
Use the Status page to quickly confirm whether AndDone systems are operating normally, experiencing a service interruption, or scheduled for maintenance.
What information does the status page show?
The status page provides a quick view of AndDone service availability. Depending on the situation, you may see active incidents, affected services, investigation updates, recovery progress, resolved incidents, and scheduled maintenance windows.
AndDone systems are grouped into three main categories, with related services listed under each one: Core Platform Services, Customer Portals, and Payment Acceptance Products.
When should I use the status page?
- You cannot access an AndDone portal or payment feature.
- A payment link, payment flow, report, refund, settlement, funding update, or outbound payment appears delayed or unavailable.
- You want to confirm whether an issue may be related to a broader AndDone service interruption.
- You want to review active incidents, recent updates, or upcoming maintenance.
How can I stay informed?
You can visit the status page anytime to check current service availability. To receive notifications about service interruptions and scheduled maintenance, select the purple and blue Subscribe button in the upper-right corner of the page.
What should I do if I still need help?
If the status page shows an active incident, continue to monitor the posted updates. If all systems appear operational but you are still experiencing an issue, contact AndDone Support and include the affected feature, the time the issue occurred, any error messages, and examples of impacted transactions or users. These details help the support team investigate more quickly.