Enabling Chargeback Notifications
Before accepting payments, make sure you have chargeback notifications enabled - read on to learn more!
Please enable both Shopper and Merchant chargeback notifications before you accept payments.
Once you have logged into your Payments Dashboard, click on "Settings," and then "Notifications."
Within your Notifications you will see a toggle button at the top of the screen where you can easily switch between Shopper notifications and Merchant notifications. Make sure to enable Chargeback notifications for both Shopper and Merchant by utilizing the toggle.
Click here to learn more about enabling notifications.
How do these notifications work?
When a chargeback occurs, the portal sends sub-merchants an email notification with a reason code, such as NSF for insufficient funds. This allows you to follow up with the shopper for a new payment with an idea of the issue. Make sure you have Shopper chargeback notifications enabled so the shopper is notified and can arrange a new payment.
Pro-tip: Edit the Shopper Notification email to include next steps for the Shopper to take.