Notifications are configured to send emails about payment activity directly to a designated email address. They support both merchants and shoppers by providing details on individual transactions as well as daily activity reports.
To access Notifications follow the steps below:
Login to the Payments Portal (click here to log in)
Click on Settings and then Notifications located in the navigation bar on the left side of the portal.
At the top of the Notifications screen, you will see options to view Merchant, Shopper, Platform, and System notification options.
As a Merchant user, we recommended that you enable a few notifications before requesting your first payments.
Click on Event Type in order to filter the notifications- per transaction, reports, etc... Then, select the notification you want to enable.
Then select the Event you wish to enable by clicking on the Event Name.
After clicking on the notification that you would like to turn on, you will click the Add Email button.
A window opens that allows you to add either a single or multiple emails separated by semicolons (;) or commas (,).
Under Event Details, ensure that the Disabled button is toggled to Enabled.
To get back to the rest of the notifications simply click on back to notifications.
Best practice: We recommend enabling the following merchant notifications:
- Merchant Payment Authorization
- Merchant Chargeback
- Payment Settlement
Next, you will turn on Shopper Notifications by clicking on the Shopper Notifications button.
We recommend that you enable Shopper Payment Authorization, "Shopper Chargeback, and Shopper Payment Failed notifications for your shoppers.
Simply click on the toggle button to enable these notifications, it is not necessary to add an email for Shopper Notifications.
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If you need assistance or have any further questions, please click here to contact our support team.