Understanding credit card chargebacks & disputes
Want to know how credit card chargebacks and disputes work?
What is a credit card chargeback / credit card dispute?
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A chargeback (or “dispute”) is when a cardholder (the shopper) contacts their card issuer and requests reversal of a transaction, claiming some problem (fraud, non-receipt, misrepresentation, cancellation, etc.).
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The card issuer temporarily credits the cardholder, then seeks to recover funds from the merchant (via the acquiring bank).
How are credit card Chargebacks handled with AndDone?
Once AndDone receives the credit card chargeback notification, we promptly begin the chargeback resolution process:
- Merchant receives a chargeback notification email.
- AndDone will net the full chargeback amount from your upcoming eligible payout, ensuring your account does not become negative.
- There is no automatic withdrawal or debit from your account; recovery is managed through adjustments to future payouts.
This means you do not need to worry about sending the funds back to AndDone. Instead, you can focus on re-engaging your shopper to secure a new, successful payment.
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