Standardly, both ACH and Card transactions follow what we call a T+2 timeline or Transaction Day +2. The full process can take 3-4 days from the date of authorization. This timeframe can vary depending on bank processing times including weekends or holidays.
How to verify the status and determine the transaction timeframe in the Payments Portal follow the steps below:
- Upon login (click here to reach the login page), you will be directed to the Payments module, also located on the left side of your screen.
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Click on the specific transaction details you would like to check.
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On the right side of the Payment Details page, you will find the Payment Timeline. Here you will find important information such as the date and time of the transaction, as well as its current status.
- If the Payment Timeline says "Authorized," you can expect to receive funds to your bank account in 2-3 days for a card transaction or 3-4 days for an ACH transaction.
- If the Payment Timeline says "Settled," you can expect to receive funds to your bank account in 1-2 days for a card transaction or 2-3 days for an ACH transaction.
Questions? If you need assistance or have any further questions, please click here to contact our support team.