How do I initiate a refund?

Processing refund transactions is simple with our full-refund feature. Here's what to expect:

• Simplified refund requests 
• Prompt refund processing

How to Use the Full Refund Feature

1. Once you have logged into the system (click here to reach the login page), access the payments module by clicking on "Payments" located in the navigation bar on the left side of the portal.  
   
   
   
   
2. Click on the line of data for the transaction that you would like to refund and view the payment details. 
   
   
   
   
3. Click "Request Refund" on the right side of the payment details page to confirm your refund request. 
   
   
   
   
4. After initiating a refund, a dialogue box will open and you will select from "Total Refund," "Subtotal Refund," and "Partial Refund." In this example, we will be selecting "Total Refund." Please note if you do a total refund (including the technology fee), the technology fee will be netted out of your next eligible payout. 
   
   
   
   
5. Select a reason for the refund from the drop-down menu, add any additional details, and click "Confirm" to initiate the refund process. 
   
   
   
   
6. By navigating back to payments, you can check on the status of your refund under the "Status" column. You can use the search bar or filter by Transaction ID, Date, Status, or Amount to quickly find the payment you are looking for. Furthermore, you can download the payment information as a .csv file by selecting "Export" at the top right of the page.