How do I initiate a refund?

Read below to learn about self-service refunds in the payments platform!

Self-Service Refunds with AndDone

Processing refund transactions is simple with our full-refund feature. Here's what to expect:

  • Simplified refund requests 
  • Prompt refund processing

How to Use the Full Refund Feature

  1. Once you have logged into the system (click here to reach the login page), access the payments module by clicking on "Payments" located in the navigation bar on the left side of the portal.  


  2. Click on the line of data for the transaction that you would like to refund and view the payment details. 


  3. Click "Request Refund" on the right side of the payment details page to confirm your refund request. 


  4. After initiating a refund, a dialogue box will open and you will select from "Total Refund," "Subtotal Refund," and "Partial Refund." In this example, we will be selecting "Total Refund."


  5. Select a reason for the refund from the drop-down menu, add any additional details, and click "Confirm" to initiate the refund process. 


  6. By navigating back to payments, you can check on the status of your refund under the "Status" column. You can use the search bar or filter by Transaction ID, Date, Status, or Amount to quickly find the payment you are looking for. Furthermore, you can download the payment information as a .csv file by selecting "Export" at the top right of the page. 


**Processing a full refund will also refund the AndDone technology fee.**

Congratulations, you now know how to request a full refund! If you need assistance or have further questions, please refer to our self-service Knowledge Base!