How do I initiate a partial refund?

Processing refund transactions is simple with our full-refund feature. Here's what to expect:

Once you have logged into the portal (click here to reach the login page), access the payments dashboard by clicking on "Payments" located in the navigation bar on the left side of the portal. Select the transaction that you would like to initiate a partial refund for by clicking on the desired transaction.
Within the payment details, select "Refund" in order to initiate either a full or partial refund.
In this example, we will initiate a partial refund by selecting "Partial Refund of $," entering the desired partial refund amount, and clicking on "Refund."
After selecting "Refund," select a reason for the refund from the drop-down menu and add any relevant additional details. Click "Confirm" to initiate the refund.
By navigating back to payments, you can check on the status of your refund under the "Status" column. When a refund is processed, the status will show as "Refund Processed."

Click here to learn how to initiate a full refund.

If you need assistance or have any further questions, please click here to contact our support team.

Trying to request a partial refund? We've got you covered below!