This interactive guide will show you how enable notifications.
Once you have logged in to the Payments Portal (click here to log in), you will click on "Settings" on the left side menu bar.
After you have clicked on "Settings," you will click on "Notifications" to reach the notifications module.
Once you have reached the Notifications module, you will see a toggle button at the top to switch between Merchant and Shopper Notifications. By clicking on "Shopper Notifications," you will see only notifications that are sent to a Shopper and by clicking on "Merchant Notifications, you will see only notification that are sent to Sub-Merchants.
As a Merchant user, we recommended that you enable a few notifications before requesting your first payments. Click on "Event Type" in order to filter the notifications.
After clicking on "Event Type," select "Report" and "Transaction." After making these selection, click on "Apply." You will now see the notifications filtered by their event types, both Report and Transaction.
Once these notifications are filtered, you will click on "Merchant Payment Authorization," "Merchant Chargeback," and "Payment Settlement" notifications and be prompted to add email(s).
After clicking on the notification that you would like to turn on, you will click the "Add Email" button.
A modal window will open that allows you to add either a single email address or multiple emails separated by semicolons (;) or commas (,).
Finally, ensure that the "Disabled" toggle button is clicked and toggled to "Enabled."
To get back to the rest of the notifications within the Notifications Module, simply click on "back to notifications."
From the Notifications Module, you can easily enable or disable notifications using the toggles under the "Status" column. We recommend that you enable "Merchant Payment Authorization," "Merchant Chargeback," and "Payment Settlement" notifications prior to requesting payments from Shoppers.
Next, you will turn on Shopper Notifications by clicking on the "Shopper Notifications" toggle button.
We recommend that you enable "Shopper Payment Authorization" and "Shopper Payment Failed" notifications for your shoppers. Simply click on the toggle button to enable these notifications, it is not necessary to add an email for Shopper Notifications.
If you need assistance or have further questions, please refer to our self-service Knowledge Base!