Notifications are configured to send emails about payment activity directly to a designated email address. They support both merchants and shoppers by providing details on individual transactions as well as daily activity reports.
To access Notifications follow the steps below:
Login to the Payments Portal (click here to log in)
Click on Settings and then Notifications located in the navigation bar on the left side of the portal.
At the top of the Notifications screen, you will see options to view Merchant, Shopper, Platform, and System notification options.
Lets start with Merchant Notifications
Narrow down the list by clicking on Event Type in order to filter the notifications- per transaction, reports, etc... then, select the notification to enable.
Click directly on the Event Name to enable.
After selecting the notification that you would like to turn on, click the Add Email button.
A window opens that allows you to add either a single or multiple emails separated by semicolons (;) or commas (,).
Under Event Details, ensure that the Disabled button is toggled to Enabled.
To get back to the rest of the notifications simply click on back to notifications.
Best practice: We recommend enabling the following merchant notifications:
- Merchant Payment Authorization
- Merchant Chargeback
- Payment Settlement
Next, enable Shopper Notifications by clicking on the Shopper Notifications button.
Best Practice: We recommend enabling the following Shooper notificiations:
-
Shopper Payment Authorization (Shopper Receipt)
-
Shopper Chargeback
-
Shopper Payment Failed
Simply click on the toggle button to enable these notifications, it is not necessary to add an email for Shopper Notifications.
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